I've accidentally deleted items that I want! how do I get them?

Do a full update on the group that contained those items.

How do I post requests/files?

If you want to post a comment, thank-you note or a request, you can use the post-function in Sponge. If you want to post files, use powerpost.

How can I block posters that use random emails and/or subjects?

Select the Server option on the Block button sub menu and then click on Block. The server used by the poster will be automatically added to the filter list.

Everyone is talking about group X but I don't have it!

The most popular groups are also the groups that will take up a lot of bandwidth, especially if a lot of people use it. This is why the most popular groups aren't carried by some newsservers. If you want to get these groups, you'll have to use another server which will cost you some money.

My files are corrupt!

Something went wrong during uploading. First of all try redownloading the corrupt file(s) several times. If the redownloaded files are also corrupt, something went wrong during upload. Contact the uploader and ask for fills, do NOT start flaming him!

What's the difference between incremental and full update?

• Incremental Update: Gets all new headers, throws out unavailable ones, combines the new data with the old to figure out what is now complete, incomplete, etc. This takes less download time, but can take more processing time depending on how many articles have to be thrown out and how many have to be processed into the old data.
• Full Update: Throws out everything and gets all the available articles in the group. Takes more download time, but doesn't have to figure out what's unavailable or spend time combining a new set of data with the old set. Therefore, processing time can be faster.